Dear valued customer,
Undoubtedly, the situation that we are facing as a society is exceptional. That is why, from ROCERSA, we have established contingency plans to guarantee the health, safety and hygiene of our employees, clients and stakeholders in line with the recommendations of the WHO and the Ministry of Health of Spain. To obtain detailed information on this matter, I invite you to follow our publications on social networks.
Although the situation related to the COVID-19 pandemic is dynamic, the first thing we want to convey is that we continue with our normal operation to give you the best service. In order for you to plan your activity and anticipate we have taken the following decisions:
- Orders, loadings and related services. All orders, as of today, are being processed normally. In this regard, we want to highlight that we have been working for months on consolidating the stock levels of our range and currently we have 90% of our skus ready for immediate loading as well as safety stock for two months.
- Production and manufacturing cycle. Our facilities continue to operate at normal rates. In relation to production planning, we will prioritize all those materials and references of orders placed and confirmed.
- Related services. Marketing, Accounts, IT and the rest of the company’s own services continue with their normal work.
In these exceptional moments, everyone’s commitment and responsibility are essential. We ask you, now more than ever, to comply in a timely manner with invoice payments, thus enabling a correct operation of all our stakeholders as well as Rocersa.
Finally, I want to assure you that we remain vigilant, monitoring the evolution of the situation. We have assembled a multidisciplinary team group to stay on top of the matter to react quickly and dynamically to this situation. We will contact you at the time this situation is modified and if you have any questions, do not hesitate to send it to us through your usual contact channel.
I personally want to thank you for your understanding and commitment on behalf of the entire Rocersa family. I understand that these times are disquieting, that is why our commitment is to guarantee our priorities: health, safety and service to our clients.
Sincerely, Lino Diaz CEO, Rocersa
Villarreal, march, 16 2020